Introduction
At Vicino Software Factory S.A.S. («Vicino Software,» «we,» «our»), we value the privacy of our customers and users. This privacy policy details how we collect, use, share, and protect your personal information when you use our website vicinosoftware.com and our services. We are committed to ensuring the responsible and secure management of your personal information, in compliance with applicable laws and regulations, as well as international data protection standards. Transparency and security in handling your information are our main priorities.
Information We Collect
We collect various types of personal information to effectively provide our services and continuously improve our digital solutions. The information we collect includes:
User-Provided Information
Personal Data: Includes details such as your name, email address, phone number, and any other information you provide directly by filling out forms, registering for our services, or contacting us. This data is essential for providing the requested services and responding effectively to your inquiries.
Technical Information
Device Data: We automatically collect information about your device and how you interact with our website. This includes your IP address, browser type, pages visited, and visit duration. We use cookies and similar technologies to optimize your browsing experience and better understand your interactions with our services. These technologies allow us to identify usage patterns and adjust our platforms to enhance your experience.
Usage Data
Service Interaction: We collect data related to how you use our services, including features accessed, pages visited, and actions performed. This information helps us improve the quality and functionality of our services by identifying opportunities for innovation and development.
How We Use the Information
The information we collect is used to provide high-quality services and fulfill our legal obligations. The main uses include:
Service Provision and Improvement
We use your information to provide, operate, and maintain our services efficiently, ensuring a high level of quality across all our operations. Additionally, the data is used for the continuous improvement of our platforms and services.
Personalization
Personal data allows us to tailor our services and content according to your preferences and specific needs, enhancing your overall experience.
Communication
We use your contact details to communicate with you, respond to your questions, and provide important information about updates, improvements, or any other relevant information related to our services.
Analysis and Development
We analyze the data collected to gain valuable insights into how our services are used, which allows us to develop new features and optimize the efficiency of our products.
Legal Compliance
We use your information to comply with our legal and regulatory obligations and ensure compliance with the integration policies of third-party platforms.
Information Disclosure
Vicino Software Factory S.A.S. is committed to protecting the confidentiality of your personal information. In some cases, we may share your information with third parties under strict security and confidentiality controls. Situations in which we may share your information include:
Service Providers
We contract trusted third parties to help us operate our website, perform performance analysis, marketing, and provide technical support. These providers can only access your information to the extent necessary to perform their specific functions on our behalf and are subject to strict confidentiality obligations.
Legal Compliance
We may disclose personal information if required to comply with applicable law, respond to valid legal processes, or protect our rights, property, or safety, as well as that of our users or the public.
Explicit Consent
In specific situations, and only with your explicit consent, we may share your information with third parties for purposes other than those stated in this policy, such as joint marketing activities or collaborations.
Cookies and Similar Technologies
We use cookies and similar technologies to enhance the functionality and performance of our website, personalize your user experience, and analyze site traffic. Cookies are small files stored on your device that allow us to identify your browser and capture and remember certain information.
You may set your browser to refuse cookies or to alert you when cookies are being used. However, please note that some website functions may be affected if you choose to disable cookies, which could limit your overall experience.
Information Security
Vicino Software Factory S.A.S. implements administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. We use encryption technologies, firewalls, and access control systems to ensure the security of your information. In addition, access to personal information is limited to employees who need to know such information to perform their duties and fulfill our service obligations.
We are committed to monitoring and regularly updating our security measures to ensure the integrity and confidentiality of your information against new and emerging threats.
Your Rights
You have rights related to accessing, correcting, deleting, and restricting the use of your personal information. These rights include:
- Access: You may request information about the personal data we hold about you and how we use it.
- Correction: You may request the correction of any incorrect or outdated information.
- Deletion: You may request the deletion of your personal information, provided there is no legal obligation that prevents us from doing so.
- Restriction and Objection: You may request that we restrict the processing of your information or, in certain cases, object to the processing of your personal data.
- Withdrawal of Consent: If you have given us your consent to process your personal information, you have the right to withdraw it at any time without affecting the legality of the processing based on the consent prior to its withdrawal.
To exercise your rights, you can contact us using the contact details provided at the end of this policy. We are committed to addressing all requests within the timeframes established by applicable law.
Links to Third-Party Websites
Our website may include links to third-party websites. These links are provided solely for informational purposes or to facilitate access to resources of interest. Vicino Software Factory S.A.S. is not responsible for the privacy practices of such websites. We recommend that you review the privacy policies of each website you visit, as this policy applies exclusively to our services and platforms.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our data handling practices, as well as to comply with legal, regulatory, or technological requirements. Any significant changes will be notified by posting an updated version of the policy on our website, and in some cases, we may also notify you via email. We recommend that you review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests related to this privacy policy or how we manage your personal information, you can contact us through the following means:
- Email: contacto@vicinosoftware.com
- Postal Address: Vicino Software Factory S.A.S., Botafogo 3740, Altos de Vélez Sarsfield, 5016, Córdoba, Córdoba, Argentina.
- Phone: +54 9 351 381-1764
We are committed to protecting your privacy and appreciate the trust you place in us. Please do not hesitate to contact us for any clarification or additional inquiry regarding our privacy practices.